Order Confirmation

Once your order has been placed, you will receive a confirmation email containing your order number.

Orders are dispatched within 2–7 business days, depending on order volume, with a maximum processing time of two weeks from the date of purchase.

 

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Shipping

Orders are shipped Monday through Friday.

Estimated delivery times:

• France, Belgium & Luxembourg: 3–5 business days
• International: Delivery times vary depending on the destination.

Please note that delivery times are estimates and cannot be guaranteed. Reasonable delays do not constitute grounds for order cancellation.

 

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Shipping Costs

All orders are shipped from our Paris studio via Colissimo or UPS.

Shipping costs are calculated at checkout.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

 

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International Shipping

We ship worldwide.

Shipping costs are calculated according to the destination at checkout.

 

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Secure Shipping

Due to the value of our pieces, shipments may be insured and require a signature upon delivery.

Vintage Therapy cannot be held responsible for delays or delivery issues resulting from an incorrect shipping address provided by the customer.

 

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Taxes & Duties

Orders shipped outside mainland France may be subject to import duties, customs fees, VAT and other local taxes imposed by the destination country.

These charges are the responsibility of the recipient and must be paid upon delivery.

We recommend checking your local customs regulations before placing an order, as Vintage Therapy is unable to reimburse any customs duties or import taxes.

 

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Delivery Issues

If you experience any issue with your delivery (delay, damage or missing parcel), please contact us within 48 hours of the scheduled delivery.

Supporting documentation or photographs may be requested.

 

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Right of Withdrawal

In accordance with applicable law, customers have 14 days from the date of delivery to request a return.

 

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Return Conditions

Returned items must be:

• unused;
• in their original condition;
• complete and returned with all original packaging.

Returns that do not meet these conditions may be refused or only partially refunded.

 

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Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We recommend using a tracked and insured shipping service.

 

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Return Procedure

To request a return, please contact us at hello@vintagetherapyparis.com, including:

• your name and order number;
• the reason for your return;
• photographs if the item is defective or damaged.

 

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Refunds

Once the returned item has been received and inspected, refunds will be issued to the original payment method within 7 days.

 

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Non-Eligible Returns

Returns will not be accepted for:

• items that have been worn or used;
• items damaged after delivery;
• items that match their description, including normal signs of wear consistent with their vintage or pre-owned nature.

 

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Incorrect or Defective Items

If you receive an incorrect or defective item, please contact us within 48 hours of delivery.

Supporting documentation may be requested.

If the issue is confirmed to be our responsibility, Vintage Therapy will cover the return shipping costs and offer either a replacement (where possible) or a full refund.

 

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Unclaimed or Refused Shipments

Orders that are refused or not collected may be subject to a partial refund, with the original shipping costs and any return shipping fees deducted.

 

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Contact

Email: hello@vintage-therapy.com